Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We accept returns only for products that arrive defective or damaged. If your item arrives defective, please contact us within 14 days of delivery at support@inskeep-media.com with photos of the issue, and we will process a full refund. Items that are simply unwanted, or that no longer meet your expectations, are not eligible for return.
Non-Returnable Items
- Items that were not defective or damaged on arrival
- Items that have been used after delivery
- Final sale or clearance items
How to Start a Return
To initiate a return, please contact us at support@inskeep-media.com with your order number, a description of the defect, and photos of the issue.
Refunds
Once your return request is approved, please allow up to 5 business days for your refund to be processed back to your original payment method.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@inskeep-media.com with photos and your order number. We will make it right at no cost to you.
Questions?
Contact us at support@inskeep-media.com or by phone at (615) 592-6086.